About
About Miaou Wouf Family
At Miaou Wouf Family, we believe that every dog and cat deserves the best.
Created by animal lovers, our boutique was born from a shared passion for the well-being, comfort, and style of our four-legged companions.
🎯 Our mission: to offer you quality, aesthetic and durable accessories for dogs and cats, which truly meet your pet's daily needs.
🛠️ Our products are carefully selected for their usefulness, safety (BPA-free, safe for animals), and practicality. Whether for walks, meals, or rest, each accessory has been designed to simplify the lives of owners while offering the best to their companions.
💬 Why trust us?
Because we test our products, we know the real needs of animals, and we are committed to creating a relationship of trust with our customers.
Thank you for being part of the Miaou Wouf Family 🐾
Return policy
RETURN AND REFUND POLICY
Return period
You have 14 days from receipt of your order to return an item to us, in accordance with the European right of withdrawal.
For personalized or custom-made items, this time may be reduced (see special conditions below).
Return conditions
The articles must be:
In original condition, unused and undamaged
In their original packaging with all tags
Accompanied by the invoice or proof of purchase
ITEMS EXCLUDED FROM RETURNS
Personalized or custom-made items
Hygiene items (if applicable)
Final sale items (sale)
Return procedure
1. Contact us at contact@miaouwouffamily.fr to obtain a return number
2. Carefully pack the item with the return slip
3. Send the package to the following address:
Miaou Wouf Family
[28 paths of the Boulet wood]
[95550] [Méry sur Oise]
France
Return costs
Return costs are the responsibility of the customer, except in the case of an error on our part or a defective item.
Estimated cost: (depending on the carrier chosen and the weight of the package)
Refund
Refund will be made within 14 days after receipt and verification of the returned item.
The refund will be made by the same means of payment used for the purchase.
Initial delivery charges are not refunded (except in the event of an error on our part)
Exchange
Exchanges are possible under the same conditions as returns. Contact us to arrange an exchange.
Defective items
In the event of a defective item or an error on our part:
We cover the return costs
Full refund or free exchange
Contact us immediately at contact@miaouwouffamily.fr
CONTACT
For any questions regarding your return:
Email: contact@miaouwouffamily.fr
Telephone: [06.61.92.10.71]
Address: [28 CHEMIN DU BOIS BOULET 95540 MERY SUR OISE]